Tengence Cloud Privacy Policy

Version updated: March 20, 2026

Version effective: March 23, 2026

I. Applicability and Definitions

1.1 Scope

This Policy applies to the Tengence Cloud website (www.tengence.com), client applications, mini programs, APIs and other products and services provided through Tengence Cloud technology (collectively, the "Tengence Cloud Services"). Where our affiliates or partners provide services independently, their separately published privacy policies apply; this Policy does not apply to third-party independent services.

If you use the Tengence Cloud Services to provide services to your own users, you should separately formulate a compliant privacy policy and fulfill the notice-and-consent obligations. We only provide technical services at your instruction, do not participate in your decisions on processing users' personal information, and bear no compliance responsibility on your behalf.

1.2 Key Definitions

Personal information: any information recorded electronically or by other means that relates to an identified or identifiable natural person, excluding information processed through anonymization.
Sensitive personal information: personal information that, once leaked or illegally used, may readily infringe a natural person's personal dignity or endanger personal or property safety, including biometric identification, religious belief, specific identity, medical health, financial account and whereabouts information, as well as the personal information of minors under the age of 14.
User business data: all data that you upload, store, process or generate through the Tengence Cloud Services. Ownership of such data belongs to you, and it does not fall within the scope of personal information governed by this Policy.

II. Collection and Use of Personal Information

We follow the principles of lawfulness, legitimacy, necessity and good faith, collecting and using your personal information only for the purposes stated in this Policy, and will not process it beyond that scope. If the processing purpose must change, we will obtain your explicit consent anew.

2.1 Information Required for Registration and Login

When you register a Tengence Cloud account, you must provide your mobile number and login password, which are used for account registration, identity verification, login authentication, password recovery and delivery of important service notices. If you choose quick login via a third-party account, we will, after obtaining your separate consent, obtain your avatar, nickname, bound mobile number and similar information from the third party for account binding and login. Without such information, you will be unable to register a Tengence Cloud account or use core services.

2.2 Real-Name Verification Information

In accordance with laws, regulations and supervisory requirements, real-name verification is required to use paid services and core functions of Tengence Cloud:

Individual users: you must provide your name and ID number, or verify your identity through facial recognition or Alipay authorization. We only retain the verification result and do not store sensitive information such as facial features or ID card images without authorization;
Enterprise users: you must provide the enterprise name, unified social credit code, business license information and corporate bank account information for enterprise identity verification and qualification review.

If you refuse to provide real-name verification information, we will be unable to activate the corresponding service permissions for you.

2.3 Transaction and Invoicing Information

When you purchase Tengence Cloud services, we collect transaction products, order amounts, payment methods, payment records and similar information for order settlement, transaction verification and after-sales handling. When you apply for an invoice, you must provide the invoice title, tax ID, delivery information (for paper invoices) or email address (for electronic invoices), used for invoice issuance and delivery.

2.4 Service Operation and Security Information

To ensure stable service operation, prevent cyberattacks, identify abnormal accounts and protect account security, we automatically collect device information (hardware model, OS version, unique device identifier, IP address), log information (login records, operation records, access times) and network status information. Such information is essential to service security and cannot be disabled individually.

2.5 Customer Service and Feedback Information

When you contact us through tickets, online customer service, phone or other channels to ask questions or report faults, we collect your account information, problem descriptions and communication records to respond to your requests, troubleshoot and improve services. Other auxiliary information you voluntarily provide is used only for handling the current issue and for no unrelated purpose.

2.6 Processing Without Consent

Under applicable laws, your personal information may be processed in the following circumstances without your consent:

where necessary for the conclusion or performance of a contract to which you are a party;
where necessary to fulfill statutory duties or legal obligations;
where necessary to respond to public health emergencies, or to protect the life, health and property of natural persons in emergencies;
where personal information is processed within a reasonable scope in activities such as news reporting and supervision by public opinion for the public interest;
where personal information that you have disclosed or otherwise lawfully made public is processed within a reasonable scope;
other circumstances provided by laws and administrative regulations.

III. Sharing, Transfer and Public Disclosure of Personal Information

3.1 Sharing Rules

We do not share, sell or rent your personal information to third parties, except in the following circumstances:

sharing after obtaining your separate and explicit consent;
sharing with necessary partners such as payment institutions and logistics providers to complete transactions or provide after-sales services, limited to the information required to fulfill the service purpose;
providing information as required by laws, regulations, supervisory requirements, or mandatory requests of judicial or administrative authorities;
sharing with our affiliates, limited to information required for the service purpose, with such affiliates bound by this Policy;
entrusting authorized service providers to process information, in which case we sign a data processing agreement requiring them to process information only within the entrusted scope and not to use or disclose it without authorization.

3.2 Transfer Rules

We do not transfer your personal information without authorization. If transfer becomes necessary due to merger, division, dissolution or declared bankruptcy, we will inform you of the name and contact details of the recipient and require it to remain bound by this Policy. If the recipient changes the processing purpose, your consent will be obtained anew.

3.3 Public Disclosure Rules

We do not publicly disclose your personal information, except in the following circumstances:

public disclosure after obtaining your explicit consent;
where public disclosure is mandatory under laws, regulations, compulsory supervisory requirements or judicial documents, we will disclose within the lawful scope on a minimum-necessity basis.

IV. Rules on Processing User Business Data

You retain full ownership and control of all business data uploaded, stored, processed or generated through the Tengence Cloud Services. We strictly provide technical services such as data storage, transmission and computation at your instruction.

You should ensure that business data originates lawfully, is compliant in content and does not infringe the legitimate rights of third parties. You bear all liability arising from unlawful business data. After service termination or suspension for arrears, we will retain data as agreed, and upon expiry of the retention period permanently delete or anonymize it. You should back up all business data in advance.

V. Your Rights Over Personal Information

You are entitled to the following rights over your personal information under law. We will provide convenient channels to exercise these rights and will not refuse reasonable requests without justification:

5.1 Right of Access and Copy

You may log into your Tengence Cloud account and review your personal information on the "Personal Center" page. To obtain a copy, you may apply through the ticket channel, and we will provide it within the statutory period.

5.2 Right of Correction and Supplement

If you find your personal information incorrect or incomplete, you may correct or supplement it in the account center, or submit an application via ticket; we will verify and process it promptly.

5.3 Right of Deletion

You may apply to delete your personal information via ticket under any of the following circumstances:

our processing of your personal information violates laws or regulations;
we collected or used your personal information without your consent;
our processing of your personal information violates the agreement between the parties;
you have deregistered your account and no longer use the Tengence Cloud Services.

5.4 Right to Withdraw Consent

You may withdraw consent to the collection of certain non-essential information through account settings or the ticket channel. After withdrawal, we will stop processing the corresponding information, without affecting processing activities already carried out on the basis of your prior consent. Consent to information essential to core services cannot be withdrawn separately; withdrawal will render the corresponding services unavailable.

5.5 Right to Deregister the Account

You may submit a deregistration application under "Security Settings" in the Tengence Cloud account center. We will deregister your account after verifying your identity, settling fees and cleaning up data. After deregistration, we will delete or anonymize your personal information, unless otherwise provided by law.

5.6 Right of Appeal and Complaint

If you object to our processing of your personal information or believe that we have infringed your legitimate rights, you may appeal or complain through the ticket or customer service channels, and we will respond and handle it within the statutory period.

VI. Storage and Protection of Information

6.1 Storage Location

Personal information collected or generated within the People's Republic of China is stored on servers within mainland China. We will never transfer it overseas without your separate consent and completion of compliance approval. If overseas transfer is truly necessary, we will conduct a security assessment as required by law and sign a data processing agreement to protect your information.

6.2 Retention Period

We retain personal information only for the shortest period necessary to achieve the purposes stated in this Policy, unless otherwise provided by law or agreed by contract. Upon expiry of the retention period, we will promptly delete or anonymize your personal information.

6.3 Security Protection Measures

We adopt security protection measures that meet industry standards to protect your personal information:

Technical: encrypted transmission, encrypted storage, access control, firewalls, intrusion detection and other technologies;
Managerial: establishment of a data security management system, privacy and security training for employees, and least-privilege access;
Contingency: an emergency response plan for personal information leakage; in the event of leakage, loss or tampering, we will immediately take remedial measures, notify you as required by law and report to the regulatory authorities.

Please keep your account credentials and device information safe. You are responsible for account leakage or information loss caused by your own conduct.

VII. Protection of Minors' Information

Our services are intended for adults and are not directed at minors under the age of 14. If you are the guardian of a minor and discover that the minor has used our services or submitted personal information without authorization, please contact us promptly; we will proactively verify, immediately delete the relevant personal information and stop providing the services.

VIII. Third-Party SDKs and Technical Services

To implement service functions, our products may integrate third-party SDKs (e.g., payment SDKs, SMS verification SDKs and analytics SDKs) that may collect your device and log information. We will strictly review the compliance of third-party SDKs, publish the SDK list and privacy policy links, and require third parties to process information in accordance with laws and agreements, without collecting or using it beyond scope.

IX. Policy Updates

We may update this Privacy Policy due to amendments to laws and regulations, business adjustments or service upgrades. Material updates will be notified in advance via website announcements, in-site messages or pop-ups, and the updated Policy takes effect from the end of the publication period. Continued use of the Tengence Cloud Services is deemed acceptance of the updated Policy; if you do not accept the changes, you may stop using the Services and deregister your account.

X. Dispute Resolution and Governing Law

The formation, performance, interpretation and dispute resolution of this Policy are governed by the laws of the People's Republic of China. Disputes arising from this Policy shall first be resolved through friendly negotiation. If negotiation fails, either party may bring an action before the competent people's court at the domicile of Shenzhen Sixun Network Technology Co., Ltd.

XI. Contact Us

If you have any questions, comments or suggestions about this Privacy Policy, or need to exercise your personal information rights or file a complaint or report, you may contact us through the ticket channel or customer service hotline on the Tengence Cloud website. We will respond and handle your request within 15 business days.